Terms

Terms of Use

These terms govern your use of HealthOS: the app, app.healthosx.com, the free tools on healthosx.com (DNA, ancestry, blood test and snore) and the HealthOS API. By using any of them, you agree to these terms. HealthOS is provided by Tarek Junied, Pontstraße 117, 52062 Aachen, Germany. Contact: support@healthosx.com.

Not Medical Advice

HealthOS is a wellness product that helps you track and understand your own health and lifestyle data and spot patterns in it. It is not a diagnostic tool and does not provide medical advice. Always consult a qualified healthcare professional before making changes to your medication, diet, or treatment plans based on our insights.

Wellness, Not a Medical Device

HealthOS is a general wellness and education product. It is not a medical device under the EU Medical Device Regulation or any other law, and it has not been cleared or approved by the FDA, the EMA, the Saudi FDA or any other health authority. It is not intended to diagnose, treat, cure, monitor, prevent or predict any disease or condition.

No Doctor–Patient Relationship, No Emergencies

Using HealthOS, including its assistant, does not create a doctor–patient or any other professional relationship. Never ignore professional medical advice or delay seeking it because of something you read on HealthOS. HealthOS is not for emergencies: if you think you may have one, call your local emergency number (112 in the EU, 911 in the US, 997 in Saudi Arabia).

Results Are for Information Only

Results from HealthOS and its free tools — DNA findings, ancestry estimates, blood-test readings, snore reports and AI answers — are general information for education. They are not a medical diagnosis, not proof of ancestry, ethnicity or family relationships, and they may be incomplete or wrong. AI answers can contain mistakes. Do not make medical, family, legal or financial decisions based on them without a qualified professional.

DNA and Ancestry Results

The DNA tool and ancestry analysis are wellness and education features. They are not a clinical or diagnostic genetic test, not a genetic examination for medical purposes (including under the German Genetic Diagnostics Act), and not genetic counselling. Consumer DNA files contain errors, so a variant can be reported wrongly or missed, and many conditions depend on genes the file does not cover and on factors other than genes. A result that looks reassuring does not rule anything out. Confirm any health-related finding with an accredited clinical laboratory and a doctor or genetic counsellor before acting on it, and never start, stop or change a medication or dose because of a medication-gene result. Ancestry results are statistical estimates of similarity to present-day populations and cannot establish ethnicity, nationality, religion or family relationships. Results can be unexpected or upsetting, including about relatives.

No Warranty

The free tools are provided “as is” and “as available”. We do not guarantee that any result is accurate, complete or suitable for a particular purpose, or that the tools will always be available.

Limitation of Liability

To the extent permitted by law, HealthOS is not responsible for any loss or damage arising from the use of, or reliance on, any result, report or answer. This does not limit liability for intent or gross negligence, for injury to life, body or health, under product liability law, or any other liability that cannot be excluded by law.

Your Files and Age

You must be 16 or older. Only upload your own data, or data you are allowed to share — for example with the person’s agreement, or as their parent or guardian. You are responsible for having that right. Do not upload files you are not allowed to share or that contain malware.

Governing Law and Changes

These terms are governed by German law, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this does not take away the protection of the mandatory laws of the country where you live. We may update these terms; the version on this page applies from the date it is published, and we will tell account holders about material changes.

Hardware

HealthOS sells the HealthOS Sensor (a continuous glucose sensor), the DNA Kit and blood tests. The price, what is in the box, the countries we ship to and any shipping cost are shown before you pay, and Stripe takes the payment. The HealthOS Sensor is a wellness product, not a medical device. Your rights as a consumer under the law of the country where you live, including any right to withdraw from a purchase made online, are not affected. HealthOS sleep and air-quality devices are planned and are not on sale. Joining a waitlist is free and does not oblige you to buy anything.

Data API & Integration

Access to the HealthOS Developer API is granted for personal use or approved research. Commercial monetization of HealthOS data streams by third-party applications requires an explicit partnership agreement.

Deleting Your Account

You can delete your account at any time in the app, or by emailing support@healthosx.com. Before you do, you can export your Apple Health archive. When your account is deleted, we permanently erase the health data stored with it from our servers, except anything the law requires us to keep.

HealthOS DNA Kit: terms of sale

The HealthOS DNA Kit is sold by Tarek Junied, Pontstraße 117, 52062 Aachen, Germany (support@healthosx.com). The price depends on the country the kit ships to and is shown before you buy. It includes shipping both ways: the kit to you and your sample to the lab. In Germany and the rest of the EU it includes VAT; in the United States it includes import duty; in Saudi Arabia the import VAT is charged on delivery. Payment is handled by our payment provider, Stripe.

  • Delivery. We ship to Germany, the other EU member states except France, the United States and Saudi Arabia, within 2–3 business days of your order. We can’t ship to New York or Maryland yet: an order to either state is refunded in full.
  • Right of withdrawal. You can withdraw from the purchase within 14 days of receiving the kit, without giving a reason, as long as the kit is unopened. Tell us at support@healthosx.com and send the kit back, and we refund your payment. The right of withdrawal ends once the sealed collection tube has been opened, because a sealed product that cannot be returned for hygiene reasons once unsealed is excluded (§ 312g(2) no. 3 of the German Civil Code, BGB).
  • Activation. A kit is linked to a person when they activate it at healthosx.com/kit with their HealthOS account and the code in the box. That is when they agree to the analysis of their sample.
  • The lab. Samples are analysed by LIFE & BRAIN GmbH in Bonn, Germany, on an Illumina GSA genotyping chip.
  • If the sample can’t be read. If the lab cannot get a result from your sample, we send you a replacement kit free of charge.
  • What the kit is. An ancestry and traits test. It is not a medical or diagnostic genetic test, and results from kit samples come with no health report. The “DNA and Ancestry Results” terms above apply to kit results too.

HealthOS Blood Test: terms of sale

The HealthOS Blood Test is sold by Tarek Junied, Pontstraße 117, 52062 Aachen, Germany (support@healthosx.com). The price per test is shown on healthosx.com/blood/test and at checkout before you buy. In the EU and Saudi Arabia it includes VAT; in the United States no sales tax is added. Payment is handled by our payment provider, Stripe.

  • What you buy. One venous blood draw per test at a partner lab (or a home visit where the lab offers one), the lab analysis of the markers listed on healthosx.com/blood/test, and the results in your HealthOS account.
  • Booking. We contact you within 2 business days of your order to book the draw. Results usually follow 3–5 days after the draw.
  • Where. Germany, the other EU member states, the United States except New York, New Jersey and Rhode Island, and Saudi Arabia. An order from a place we don’t serve is refunded in full.
  • Right of withdrawal. You can withdraw within 14 days of your order without giving a reason, as long as your draw hasn’t taken place, and we refund you in full. Tell us at support@healthosx.com. Once your sample has been taken at your request, the service has been performed and the right of withdrawal ends.
  • Your test code. Each test has a code. Results are only released to the HealthOS account that adds the code and agrees to the processing of its blood results.
  • If a sample can’t be analysed. If the lab cannot produce a result from your sample, we arrange a new draw free of charge.
  • What the test is. A wellness blood test. You get your values, their reference ranges and plain explanations. It is not a diagnosis and does not replace a doctor. It contains no infection tests.

HealthOS Blood Test — home kit: terms of sale

The HealthOS Blood Test home kit is sold by Tarek Junied, Pontstraße 117, 52062 Aachen, Germany (support@healthosx.com). The price per kit is shown on healthosx.com/blood/test (for Germany) and at checkout before you buy. It includes VAT and shipping. Payment is handled by our payment provider, Stripe.

  • What you buy. One finger-prick sample kit per kit ordered, sent to the address you give at checkout, the analysis of the markers listed on healthosx.com/blood/test/home-kit by a certified partner lab, and the results in your HealthOS account.
  • Delivery. We ship to addresses in Germany. The kit leaves within 2 business days of your order. Results usually follow 3–5 working days after the lab receives the sample.
  • Taking the sample. Follow the instructions in the kit and post the sample back the same day, Monday to Thursday. A sample that reaches the lab too late or with too little blood may not give a result.
  • Right of withdrawal. You can withdraw from the purchase within 14 days of receiving the kit, without giving a reason, as long as the kit is unopened and unused. Tell us at support@healthosx.com and send the kit back, and we refund your payment. The right of withdrawal ends once the sealed sample kit has been opened or used, because a sealed product that cannot be returned for health-protection or hygiene reasons once unsealed is excluded (§ 312g(2) no. 3 of the German Civil Code, BGB).
  • Your kit code. Each kit has a code. Results are only released to the HealthOS account that adds the code and agrees to the processing of its blood results.
  • If a sample can’t be analysed. If the lab cannot produce a result from your sample, we send you a new kit free of charge.
  • What the kit is. A wellness blood test. You get your values, their reference ranges and plain explanations. It is not a diagnosis and does not replace a doctor. It contains no full blood count, no biological age and no infection tests.